Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was unhelpful and argumentative during a customer interaction.
Business reply on Google
Hi Avil, thank you for taking the time to share this feedback. I'm truly sorry you had this experience at our store—that's not the helpful, respectful service we stand for at PostalAnnex. No one should feel dismissed or argued with when they come to us for help. We'd really appreciate the chance to make this right and hear more about what happened. Please reach out to us directly so we can address this with our team. We hope you'll give us another opportunity to serve you better.
Shipment failed to arrive by the promised delivery date
Business reply on Google
Hi Viji, we're truly sorry you had this experience. We understand how frustrating it is when a shipment doesn't arrive as expected, especially after paying for expedited service. You're right that we should have communicated better and followed up with you directly. We'd really like to make this right and learn more about what happened. Please reach out to us at your convenience so we can discuss a resolution. Thank you for taking the time to share this feedback. – PostalAnnex South San Jose & Morgan Hill
Staff attempted to upsell unnecessary items for a passport renewal service.
Business reply on Google
Hi Jorge, thank you for taking the time to share your experience. We're truly sorry you felt pressured during your visit. Our goal is always to clearly explain what's required versus optional for passport services, and it sounds like we missed the mark here. We'd love the chance to make this right and clarify any confusion. Please reach out to us directly so we can address your concerns personally. We appreciate your feedback and hope to regain your trust. - The PostalAnnex Team
significant increase in annual PO box rental fees
Business reply on Google
Hi IC, thank you for taking the time to share your feedback. We completely understand your frustration with the price increase—that's a significant change and we genuinely appreciate you sticking with us over the years. Ownership transitions and rising operational costs have impacted our pricing, but we know that doesn't make it easier on our customers. We'd really love the chance to talk through your concerns and see if there's a way we can help. Please reach out to us directly at your convenience. We value your business. – The PostalAnnex Team
Staff member was rude and distracted by a personal phone call.
Business reply on Google
Hi Tiffany, I know this is a very old review, but we have taken over this store in July 2025 and brought in huge changes to better serve our customers. Please do come by and experience the difference! /Sanjay
The business overcharged for document scanning and paper clips.
Business reply on Google
Hi Ryan, I know this is a very old review, but we have taken over this store in July 2025 and brought in huge changes to better serve our customers. Please do come by and experience the difference! /Sanjay
Staff was aggressive and the business premises were dirty and cluttered.
Business reply on Google
Hi Dalia, I know this is a very old review, but we have taken over this store in July 2025 and brought in huge changes to better serve our customers. Please do come by and experience the difference! /Sanjay
Understaffed location with unprofessional employee behavior
Business reply on Google
Hi Tom, I know this is a very old review, but we have taken over this store in July 2025 and brought in huge changes to better serve our customers. Please do come by and experience the difference! /Sanjay
Notary service was unavailable due to lack of licensed staff.
Business reply on Google
Hi Ray, I know this is a very old review, but we have taken over this store in July 2025 and brought in huge changes to better serve our customers. Please do come by and experience the difference! /Sanjay
customer was overcharged and asked to pay additional shipping fees later
Business reply on Google
Hi Tim, I know this is a very old review, but we have taken over this store in July 2025 and brought in huge changes to better serve our customers. Please do come by and experience the difference! /Sanjay
Store enforces cash-only policy and provides poor customer service assistance.
Business reply on Google
Hi Akshay, I know this is a very old review, but we have taken over this store in July 2025 and brought in huge changes to better serve our customers. Please do come by and experience the difference! /Sanjay
Staff ignored customer to conduct a personal phone call
Business reply on Google
Hi Ankur, I know this is a very old review, but we have taken over this store in July 2025 and brought in huge changes to better serve our customers. Please do come by and experience the difference! /Sanjay
owners were rude and verbally abusive toward a delivery driver
Business reply on Google
Hi PG, I know this is a very old review, but we have taken over this store in July 2025 and brought in huge changes to better serve our customers. Please do come by and experience the difference! /Sanjay
Staff member ignored customer to conduct a personal phone call.
Business reply on Google
Hi Sosy, I know this is a very old review, but we have taken over this store in July 2025 and brought in huge changes to better serve our customers. Please do come by and experience the difference! /Sanjay
Staff were rude and the business requires cash for small purchases.
Business reply on Google
Hi Aiyana, I know this is a very old review, but we have taken over this store in July 2025 and brought in huge changes to better serve our customers. Please do come by and experience the difference! /Sanjay
Staff were rude and refused to correct a notarization error.
Business reply on Google
Hi Cherise, I know this is a very old review, but we have taken over this store in July 2025 and brought in huge changes to better serve our customers. Please do come by and experience the difference! /Sanjay
Staff member was rude and made inappropriate language assumptions.
Business reply on Google
Hi Ashwanth, thank you for sharing this feedback. We're truly sorry you had such a disappointing experience at our store. Every customer deserves to feel welcomed and respected, and it's clear we fell short of that. We take language barriers and customer service very seriously, and your concerns will be addressed with our team immediately. We'd really appreciate the chance to make this right if you're willing to give us another opportunity. Please reach out to us directly so we can discuss this further. Again, we apologize. - The PostalAnnex Team
Staff member dropped a camera on an infant causing physical injury
Business reply on Google
Ravindra, we are so sorry to hear about what happened to your daughter. This is absolutely unacceptable, and we can only imagine how upsetting this must have been for you and your baby. No parent should ever experience something like this. We take full responsibility and want to make this right. Please reach out to us directly at your earliest convenience so we can address this immediately and ensure it never happens again. Your little one's safety and your trust mean everything to us. - The PostalAnnex Team
Staff member was rude, unprofessional, and refused to sign documents.
Business reply on Google
Shawn, I'm truly sorry you and your wife had such a frustrating experience with us. That's not the service we want anyone to receive, especially when you're coming in for something as important as fingerprinting. We'd really like to understand what happened and make this right. Please reach out to us directly so we can look into this and ensure it doesn't happen again. Thank you for giving us the chance to improve. - PostalAnnex team
Rude staff and slow service caused customer to be late.
Business reply on Google
Cameron, we're really sorry you had this experience. Being late for work is stressful, and feeling rushed and spoken to rudely while getting fingerprinting done is absolutely not okay. We take service and courtesy seriously, and this clearly fell short. We'd love the chance to make this right and hear more about what happened so we can address it with our team. Please reach out to us directly when you have a moment. Thank you for taking the time to share this feedback. - PostalAnnex South San Jose & Morgan Hill