PostalAnnex
📦 Shipping & Delivery · 7 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and refused to assist with mailing letters.
Staff refused service before the business closing time.
Staff refused to process a package return without valid reason.
customer charged extra fees for printing and non-cash payment
staff ignored customer to talk among themselves
The business charges significantly higher shipping rates than the post office.
Notary made a critical error resulting in document rejection and financial loss.
Staff member made inappropriate comments regarding customer attire and safety.
Staff failed to provide guidance on available mailing options.
Staff member was dismissive and unwelcoming during the customer interaction.
Staff member was unhelpful and argumentative during a customer interaction.
Business reply on Google
Hi Avil, thank you for taking the time to share this feedback. I'm truly sorry you had this experience at our store—that's not the helpful, respectful service we stand for at PostalAnnex. No one should feel dismissed or argued with when they come to us for help. We'd really appreciate the chance to make this right and hear more about what happened. Please reach out to us directly so we can address this with our team. We hope you'll give us another opportunity to serve you better.
The business charges an extra fee for pre-labeled USPS packages.
Passport lost due to improper handling and delayed mailing by staff.
Incompetent staff failed to properly capture fingerprints for a background check.
Shipment failed to arrive by the promised delivery date
Business reply on Google
Hi Viji, we're truly sorry you had this experience. We understand how frustrating it is when a shipment doesn't arrive as expected, especially after paying for expedited service. You're right that we should have communicated better and followed up with you directly. We'd really like to make this right and learn more about what happened. Please reach out to us at your convenience so we can discuss a resolution. Thank you for taking the time to share this feedback. – PostalAnnex South San Jose & Morgan Hill
The business attempted to charge a fee for a prepaid package.
Staff attempted to upsell unnecessary items for a passport renewal service.
Business reply on Google
Hi Jorge, thank you for taking the time to share your experience. We're truly sorry you felt pressured during your visit. Our goal is always to clearly explain what's required versus optional for passport services, and it sounds like we missed the mark here. We'd love the chance to make this right and clarify any confusion. Please reach out to us directly so we can address your concerns personally. We appreciate your feedback and hope to regain your trust. - The PostalAnnex Team
significant increase in annual PO box rental fees
Business reply on Google
Hi IC, thank you for taking the time to share your feedback. We completely understand your frustration with the price increase—that's a significant change and we genuinely appreciate you sticking with us over the years. Ownership transitions and rising operational costs have impacted our pricing, but we know that doesn't make it easier on our customers. We'd really love the chance to talk through your concerns and see if there's a way we can help. Please reach out to us directly at your convenience. We value your business. – The PostalAnnex Team
Staff refused to release a package despite proof of arrival.
The business charged a fee for a pre-paid package.