Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business lacks adequate air conditioning for customers and staff.
Staff member cut the line and verbally abused an elderly customer.
Business reply on Google
Hi Siera, I believe this review may have been intended for the USPS Post Office next door rather than our PostNet location. PostNet is independently owned and operated, and we do not have six service windows or USPS employees working in our store. Based on your description, it sounds like your experience occurred at the neighboring post office. If that's the case, you may want to repost your review on the USPS location so it reaches the appropriate management. Thank you. — Calvin Thomas, Owner
Staff member demonstrated poor customer service and unprofessional behavior.
Customer charged for services not rendered and experienced poor staff service
Business reply on Google
Hi Daniela, I'm sorry to hear that you left disappointed. We strive to treat every customer with courtesy and respect, and I will review your comments with the team. Regarding the charge, the $6.50 fee is our minimum computer and printing service charge. This applies when customers email, upload, retrieve, or process files through our systems, even if they do not personally sit at a computer. The fee helps cover file handling, staff assistance, equipment, and system access. The remaining charges on the receipt reflect the supplies and services provided for your shipment. Our pricing is posted in-store, and we are always happy to explain any charges before completing a transaction. We appreciate your feedback and will use it as an opportunity to improve communication with our customers. — Calvin Thomas, Owner
Customer was overcharged for a single page print job.
Business reply on Google
Hi, I'm sorry you feel that way, but there was no scam involved. The charge was not for a single sheet of paper alone. Our fee includes computer access, file retrieval, staff assistance, equipment use, and printing services. This is why the receipt may show a computer or workstation charge as part of the transaction. We are a full-service business center, not a self-service copy kiosk. Our pricing is posted in-store, and customers are informed of charges before services are provided. You are always free to decide whether our services meet your needs before proceeding. We take pride in operating honestly and transparently, and we appreciate all customer feedback. — Calvin Thomas, Owner
The business has excessive pricing and lacks color printing supplies.
Business reply on Google
Thank you for taking the time to leave a review. I’m sorry your experience didn’t match your expectations. To clarify: our color printing wasn’t unavailable due to “running out of ink.” Commercial printers require periodic maintenance and calibration, and during that time certain services may be temporarily paused to ensure quality. Regarding pricing, our rates reflect commercial equipment, materials, and operating costs in this area. We always provide pricing upfront so customers can decide before printing. If you’d like to discuss your specific job, I’m happy to help. Calvin Thomas
The business charged a high price for a single page fax.
The cost per page for printing services is excessively high.
Manager provided poor service and was unprofessional during a notary visit.
Customer was overcharged for printing services and a shipping box.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that you found our pricing higher than expected. Our fees reflect the convenience and resources provided, including computer access, document handling, and packaging materials. However, we always strive to provide transparency and value for our customers. If there's anything else we can do to better assist you or clarify our charges, please feel free to reach out directly. We appreciate your business and hope to serve you again in the future. Calvin Thomas
Customer debit card was skimmed at the store location.
Business reply on Google
We're very sorry to hear about your experience and take this matter seriously. We want to assure you that our card processing systems are regularly monitored and secured to protect our customers. We have not received any other reports of card skimming, but we will immediately investigate this claim and review our equipment for any issues. If you’d be willing to provide more details privately, we’d appreciate the opportunity to look further into this matter. Your trust is important to us, and we are committed to ensuring a safe and secure experience for all our customers. Calvin
The business charges an excessive fee for printing a single page.
Business reply on Google
Thank you for your feedback, and we’re glad to hear you felt welcomed during your visits. We understand your concern about pricing and want to clarify that the $5 charge typically includes the use of our computer station, which covers system access, time, and assistance from our staff—not just the print itself. For future visits, feel free to email documents ahead of time to help reduce costs. We appreciate your business and the opportunity to clarify, and we’re always looking for ways to improve our service. Calvin
The location cannot process drop-offs without a pre-printed label.
Business reply on Google
Thank you for your feedback. We understand how frustrating that can be. As a UPS Access Point, we’re only authorized to accept packages that are already labeled. Unfortunately, we’re unable to generate UPS labels without a separate shipping transaction. We recommend using the UPS website or app to create and print your label in advance. That said, we're always here to help with printing if needed. We appreciate your understanding and hope to assist you again soon! Calvin
unexpected additional fees charged for package pickup and storage
Business reply on Google
Thank you for your feedback. We’re sorry for any confusion regarding our package receiving service. The advertised $19.99 is our base annual fee for mailbox or package receiving, but additional charges may apply for oversized packages or extended storage beyond 30 days, which is outlined in our policy. We always aim to be transparent, and we’re happy to walk through the details with you at any time. We appreciate your business and hope to have the opportunity to better serve you in the future. Calvin
Customer was overcharged for a single printed label.
Business reply on Google
Thank you for sharing your experience. We’re sorry for the inconvenience and understand your frustration. The $5 charge you mentioned likely included the use of our computer station and staff assistance in locating and printing a specific shipping label—not just the cost of the paper itself. The $1 signage you saw refers to pre-printed labels or small items like additional tape. We appreciate your feedback and will use it to review how we communicate our pricing to avoid future confusion. We’re always striving to improve and hope you'll consider giving us another chance. Calvin
The business charges high prices for printing and passport photos.
Customer charged an unjustified computer use fee for email printing.
The cost for printing two black and white copies was excessive.
Employee refused to assist with printer settings and was rude.
Business reply on Google
Hello I will be on top of this in the morning. I'm sorry you had a bad experience which should have never happened. Calvin
excessive printing fees and refusal to provide free packing tape