PostNet
📦 Shipping & Delivery · 3 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff repeatedly lost important mail and incorrectly marked items as picked up.
Business reply on Google
Thank you for sharing your feedback. We sincerely regret that your experience did not meet the level of service and care we strive to provide. We take concerns regarding customer mail very seriously and would appreciate the opportunity to discuss this matter with you directly and work toward an appropriate resolution. Please contact us directly so we can review the situation with you.
The business lost the customer's phones during the delivery process.
The business lacks adequate air conditioning for customers and staff.
Staff member cut the line and verbally abused an elderly customer.
Business reply on Google
Hi Siera, I believe this review may have been intended for the USPS Post Office next door rather than our PostNet location. PostNet is independently owned and operated, and we do not have six service windows or USPS employees working in our store. Based on your description, it sounds like your experience occurred at the neighboring post office. If that's the case, you may want to repost your review on the USPS location so it reaches the appropriate management. Thank you. — Calvin Thomas, Owner
Staff member demonstrated poor customer service and unprofessional behavior.
Package was lost after drop-off and remains missing.
Customer charged for services not rendered and experienced poor staff service
Business reply on Google
Hi Daniela, I'm sorry to hear that you left disappointed. We strive to treat every customer with courtesy and respect, and I will review your comments with the team. Regarding the charge, the $6.50 fee is our minimum computer and printing service charge. This applies when customers email, upload, retrieve, or process files through our systems, even if they do not personally sit at a computer. The fee helps cover file handling, staff assistance, equipment, and system access. The remaining charges on the receipt reflect the supplies and services provided for your shipment. Our pricing is posted in-store, and we are always happy to explain any charges before completing a transaction. We appreciate your feedback and will use it as an opportunity to improve communication with our customers. — Calvin Thomas, Owner
Customer was overcharged for a single page print job.
Business reply on Google
Hi, I'm sorry you feel that way, but there was no scam involved. The charge was not for a single sheet of paper alone. Our fee includes computer access, file retrieval, staff assistance, equipment use, and printing services. This is why the receipt may show a computer or workstation charge as part of the transaction. We are a full-service business center, not a self-service copy kiosk. Our pricing is posted in-store, and customers are informed of charges before services are provided. You are always free to decide whether our services meet your needs before proceeding. We take pride in operating honestly and transparently, and we appreciate all customer feedback. — Calvin Thomas, Owner
The business has excessive pricing and lacks color printing supplies.
Business reply on Google
Thank you for taking the time to leave a review. I’m sorry your experience didn’t match your expectations. To clarify: our color printing wasn’t unavailable due to “running out of ink.” Commercial printers require periodic maintenance and calibration, and during that time certain services may be temporarily paused to ensure quality. Regarding pricing, our rates reflect commercial equipment, materials, and operating costs in this area. We always provide pricing upfront so customers can decide before printing. If you’d like to discuss your specific job, I’m happy to help. Calvin Thomas
Customer was overcharged for printing services compared to the posted price.
The business quoted a significantly higher shipping price than the post office.
Business was closed during posted Saturday operating hours.
Business reply on Google
Thank you for your feedback, and I sincerely apologize for the inconvenience you experienced before. PostNet is now under new management, and we are committed to providing reliable service. I can assure you that we are open Monday through Saturday during our regular business hours. We would truly appreciate the opportunity to serve you—please feel free to visit us this Saturday. We will be open starting at 10:00 AM.
Customer was overcharged for black and white printing services.
The business charged a high price for a single page fax.
excessive charges for a single page printing service
The cost per page for printing services is excessively high.
Store was closed during scheduled appointment time
Business reply on Google
Hi Mehul, please be noted Saturday our calendar does not show any appointments as well . Can you please check with equifax whether they communicated to you correctly ?
Manager provided poor service and was unprofessional during a notary visit.
Customer was overcharged for printing services and a shipping box.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that you found our pricing higher than expected. Our fees reflect the convenience and resources provided, including computer access, document handling, and packaging materials. However, we always strive to provide transparency and value for our customers. If there's anything else we can do to better assist you or clarify our charges, please feel free to reach out directly. We appreciate your business and hope to serve you again in the future. Calvin Thomas
The business hours listed on Google are incorrect.