Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff repeatedly lost important mail and incorrectly marked items as picked up.
Business reply on Google
Thank you for sharing your feedback. We sincerely regret that your experience did not meet the level of service and care we strive to provide. We take concerns regarding customer mail very seriously and would appreciate the opportunity to discuss this matter with you directly and work toward an appropriate resolution. Please contact us directly so we can review the situation with you.
Business was closed during posted Saturday operating hours.
Business reply on Google
Thank you for your feedback, and I sincerely apologize for the inconvenience you experienced before. PostNet is now under new management, and we are committed to providing reliable service. I can assure you that we are open Monday through Saturday during our regular business hours. We would truly appreciate the opportunity to serve you—please feel free to visit us this Saturday. We will be open starting at 10:00 AM.
Store was closed during scheduled appointment time
Business reply on Google
Hi Mehul, please be noted Saturday our calendar does not show any appointments as well . Can you please check with equifax whether they communicated to you correctly ?
The business hours listed on Google are incorrect.
The business attempted to overcharge significantly for printing services.
Package went missing due to alleged staff and driver involvement.
Business reply on Google
Hi Cash, you know we delivered package in front of you to UPS member and also raised a case with UPS as well . I hope you still remember what happened . We do take customer service as highest priority .
The business opened six minutes later than the scheduled time.
Customer required two visits due to missing paperwork requirements.
Business reply on Google
We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again!”
The business owner provided incorrect operating hours to the public.
The owner was intoxicated and prevented the customer from leaving.
Staff refused to provide scanning service despite website claims
Business reply on Google
Hello World. Here is yet another example of how ratings are a horrible way to judge a business. Sir, you unfortunately just walked in at the wrong time. Had it been an hour earlier or later, you wouldn't have faced this issue. Nothing I can do about it, hope the rest of your weekend goes well!
Staff member refused to wear a mask and provided poor service.
Business reply on Google
We're extremely sorry that you had to face such difficulties. Issues in our customer service is not something we are known for. As you can see from our other reviews, we pride ourselves on providing great service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we can work to make things right. Our team hopes to resolve this to your benefit and earn you back as a customer.
Staff failed to provide an estimate and refused to perform work.
Business reply on Google
We want to sincerely apologize for your negative experience with us, however, we'd like to learn more about the situation. We want to make things right. Please contact us at (408) 890-2800 and we will get back to you promptly. We look forward to hearing from you and earning back your business.