Price Self Storage
🧰 Other Services · 2 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
inconsistent information regarding storage unit closure fees and billing
Business reply on Google
We appreciate your feedback, Stephanie. If you would like to discuss your experience further, don't hesitate to reach out to us at (858) 560-1123 or [email protected]. We would love the opportunity to resolve any issues.
Business requires waiver of SCRA rights and social security number.
Business reply on Google
Hi, Isaiah. At Price Self Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (858) 560-1123!
Facility is dirty and has restrictive cart and access policies.
Business reply on Google
Hi, Cc. We are sorry to hear that we didn’t meet your expectations. We have very high expectations at Price Self Storage and would love the opportunity to improve. Please get in touch with us at (858) 560-1123!
Promised promotional discount was not applied and unit remained locked.
Business reply on Google
Thank you for sharing your thoughts, L. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (858) 581-9200.
unauthorized price increases and unexplained fees on storage unit rental
Business reply on Google
We appreciate your feedback, Sky. If you would like to discuss your experience further, don't hesitate to reach out to us at (858) 560-1123 or [email protected]. We would love the opportunity to resolve any issues.
Staff ignored customer and failed to follow proper service order
Business reply on Google
We appreciate your feedback, Kathryn. If you would like to discuss your experience further, don't hesitate to reach out to us at (858) 560-1123 or [email protected]. We would love the opportunity to resolve any issues.
Facility has mesh ceilings causing bird droppings on stored items.
Business reply on Google
Hi, Taylor. We are sorry to hear that we didn’t meet your expectations. We have very high expectations at Price Self Storage and would love the opportunity to improve. Please get in touch with us at (858) 581-9200!
Staff failed to follow up on promised rent price adjustments
Business reply on Google
Hi, Tarek. At Price Self Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (858) 560-1123!
Actual rent increase significantly exceeded the quoted estimate.
Business reply on Google
Thank you for sharing your thoughts, Charles. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (858) 560-1123.
Business failed to honor a promised price match for storage unit.
Business reply on Google
Hi, Luis. At Price Self Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (858) 581-9200!
hidden fees and deceptive pricing practices
Business reply on Google
Hi, Paul. At Price Self Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (858) 560-1123!
Poor customer service, pest issues, and unexpected price increases.
Business reply on Google
Thank you for sharing your thoughts, Shaye. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (858) 560-1123.
Unresolved insurance fee refund and unexpected monthly rent increase.
Business reply on Google
Hi, Poca. Thank you so much for leaving us a stellar review!
Business refused service based on customer's previous use of promotions.
Staff provided misleading information regarding annual rent increases.
The manager displayed rude and unprofessional behavior toward a customer.
Business reply on Google
We apologize for any inconvenience you experienced during your visit to our facility. We appreciate your feedback and will address the issue. Thank you for acknowledging Ricardo's great customer service skills. If you have any further concerns, please feel free to contact us at (858) 560-1123.
Rat infestation caused property damage and unresolved insurance claim
Business reply on Google
Julie, We're truly sorry to hear about your recent experience with our storage unit. This is certainly not the level of service we aim to provide. We apologize for any inconvenience caused. We'd like to address your concerns and work towards a resolution. Please don't hesitate to reach out to us directly at [email protected]. We value your feedback and would appreciate the opportunity to discuss this further. Thank you for bringing this to our attention. We look forward to hearing from you.
misleading unit pricing and undisclosed recurring rate increases
Facility charged more than the initial price quoted over the phone
Business reply on Google
Jennifer B, I'm sorry to hear about your negative experience with Price Self Storage Murphy Canyon. It's understandable that you would feel frustrated and disappointed with the discrepancy between the price that was quoted to you over the phone and the actual price that you were asked to pay when you arrived at the facility. Upon speaking with the property manager, it appears that you made your reservation through a third-party website called Sparefoot. On their website, Sparefoot provides the following terms and conditions: "The advertised price applies to the rental rate only. All offers and guarantees are subject to an administration fee. Additional restrictions, costs and fees may also apply." We apologize for any confusion or misinformation and will ensure that this is brought to the third party's attention. In no way was it our intention to do so. Your feedback is greatly appreciated.
Office staff provided poor customer service and lacked clear communication.
Business reply on Google
Bianca Towns, we are disappointed to read your review, but we do respect your right to post your opinion. After speaking with the facility staff, it appears you are upset that the office staff did not explain in depth how to use the carts and that you were not contacted when you left your ID in the office. All procedures on how to use the carts properly are posted at each cart station. Our facility has an excellent track record with regard to customer service and has provided hundreds of people with the highest quality storage solutions. As you can imagine with one of the largest storage facilities in Southern California, our day-to-day operations are very busy, and monitoring IDs' is not our policy. Each customer is responsible for returning the token once finished with the courtesy carts in exchange for their ID in the office. As a reminder per your lease agreement, If you do decide to move out, we do require 7 days advance written notice prior to your payment date.