Providence Bank & Trust
💳 Finance & Insurance · 3 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The bank failed to clear a bonus check by the promised date.
Business reply on Google
We strive to continuously meet the needs of our clients and the communities we serve. We apologize for any miscommunication regarding your transaction. This was not our intention, and we understand how any confusion may have caused inconvenience. If you have any additional questions or would like further assistance, please contact us. We are happy to help.
The bank teller was rude and unprofessional during the service visit.
Business reply on Google
Our team takes great pride in providing the best experience possible for our customers and partnering with the members of the communities we serve. We’re a local community bank and strive to always deliver more than is expected. We appreciate your feedback and continue to grow from the feedback we receive from our community.
The bank ATMs are frequently out of service.
Business reply on Google
Thank you for providing feedback to us regarding our ATMs. We can understand your frustration. Over the past few months and through the next few upcoming months we are making major improvements and remodeling the Chatham branch. We ask for your patience and understanding as we move along in the process. You may contact our Customer Care Center at 888-923-5664 if you have any additional questions or concerns.
Staff lack professional training and attention to detail.
Business reply on Google
Our team takes great pride in providing the best experience possible for our customers and partnering with the members of the communities we serve. We’re a local community bank and strive to always deliver more than is expected. Thank you for sharing feedback about your experience.
High employee turnover at the drive-in branch.
Business reply on Google
We appreciate your feedback. Our employees at both locations are long time community members and strive to deliver more than is expected, no matter which location you visit. We look forward to serving you again soon. Thank you for being a customer!
Staff at the 35th Street branch are unprofessional and inefficient.
Business reply on Google
Good Morning Ryan, Thank you for taking the time to review our location. We are sorry for your experience at the 35th Street Branch. We will look into your complaints and address the issues. Have a great day
Staff and supervisor displayed condescending and incompetent behavior.
The bank lost a one thousand dollar check deposited via ATM.