Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
storage unit rent increased by fifty percent after four months
Rodent infestation caused destruction of stored merchandise
Rodents entered the storage unit and destroyed stored furniture.
Customer cannot access unit after break-in and lacks staff support.
inaccessible office, malfunctioning gate access, and unauthorized lock changes
Customer unable to reach staff to manage storage unit move out.
Business reply on Google
Arturo, we regret to hear that you had this experience with us and will work to improve.
Storage unit flooded with mold and unresponsive management.
Rat infestation caused significant damage to stored furniture and property
unauthorized payment taken and refusal to provide a refund
The business significantly increased monthly rental rates shortly after initial sign-up.
Lack of security cameras and failure to address property damage
Business reply on Google
Jazze, we regret that you weren't satisfied with your experience and will forward this to the team.
frequent theft of vehicles and trailers from the parking lot
Property manager failed to return at scheduled times.
Business reply on Google
Hi, thank you for taking the time to comment. We will share this feedback and work to improve.
Unexpected additional fees and frequent price increases for storage unit.
Unexpected hidden fees and sudden monthly rental rate increases
Theft of expensive items from a storage unit
frequent and significant monthly rate increases
staff failed to remove unit locks after payments were processed