Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
inaccessible storage unit and lack of responsive customer support
Facility layout makes maneuvering large vehicles difficult.
Business reply on Google
Hi Therésa, we appreciate your honest feedback, as we are always looking for ways to improve.
Staff is consistently unavailable during posted business hours.
Business reply on Google
Cesilia, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
Customer was locked inside the facility and reprimanded by management.
unauthorized rate increase without proper notification
Employee displayed unprofessional behavior and attempted to overcharge for storage unit.
Business reply on Google
We regret that you weren't satisfied with your experience and will forward this to the team.
Staff was absent during the scheduled appointment time.
Business reply on Google
Ahsan, thank you for taking the time to comment. We will share this feedback and work to improve.
Staff is unavailable during posted business hours to provide unit access.
mandatory purchase of specific lock type required by facility
Poor facility maintenance, security issues, and unprofessional staff behavior.
payments are not being correctly reported by the business
Customer denied promised after-hours access and ignored business program inquiry.
The storage facility has a severe rodent infestation.
Company charged for additional days after unit was vacated and closed.