Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unauthorized monthly price increases and inability to contact customer support
frequent and unexpected increases in monthly storage unit rental fees
Business reply on Google
Here at Public Storage, we are always looking for ways to improve. We appreciate your input.
premature billing and poor customer service at the storage facility
Business reply on Google
Donice, thank you for taking the time to reach out to us and share your concern, which we will forward to the team.
Company increased monthly storage rent without providing prior notice
Poor property maintenance and reduced access hours under new management.
Homeless individuals wandering the storage property at night
Business reply on Google
Austin is full of homelessness, however, they are not inside of our project. We are a fully gated facility, unlike some of our competition that has lift arms or no gates that allow that type of behavior. We also have on-site management; are you sure you are reviewing the correct location?
The auction unit contained low-value used clothing instead of expected items.
Business reply on Google
Not sure how this review pertains to our storage location?
Staff denied entry and gave away a pre-booked storage unit.
Business reply on Google
Would love to hear more about this. Please give us a call at 800-635-3130. This does not sound like our team at all.
The business implemented a fifty percent increase in rental fees.
Business reply on Google
Bill, sorry you are upset about your increase. Although it was not 50%, that sticker shock you experienced was partially because we were able to keep your rate down for a long time, however, expenses (especially taxes) have been on a drastic rise. Even with the increase, you would be paying less than a new customer moving in (value of 12 years as a customer). With the housing market so crazy, the demand on storage has been historically high too. Sorry you have decided to move out, sure wish the 24 hour access, resident managers, computerized access, etc, was enough to keep you; nobody offers everything we do. Thank you for your time with us, we appreciate that. If you would like to discuss this further, please give us a call at 800-635-3130.
Customer evicted from storage unit without a provided reason
Business reply on Google
When you initially moved in and gave us your Five Star review, every was obviously great (also not 6 months ago). First off, we do not take evictions lightly. Our lease clearly states that either party can terminate the agreement with a 10 day notice. You are not required to give us a reason and neither are we. Here are some things that would insight us to want our space back (for example): Sleeping on the property; issues with a boyfriend requiring us to change the gate access code to a space; parking in a rentable parking space (not yours); blocking tnt storage units with a car; did I mention sleeping on property? Any of these things ring a bell? We take pride in the property. Our customers love that we have resident managers. Our on-site managers take a lot of pride in the property. Our customers deserve to be delivered a product free of any of these issues cited above. Business owners in Austin are proud to operate here and we will not allow ANY customer to devalue our product. There are many storage option in Austin, we hope you find one that will allow you to do whatever your heart desires. In the meantime, we want our space back in accordance with the lease you executed. You
Unauthorized lock placed on storage unit and management refuses to assist
Business reply on Google
Nancy....sorry to read about this unfortunate event. As our manager mentioned, we do not keep cutting tools on the site for a variety of reasons. In cases like this, nearly 100% of the time, the lock has been changed by a family member or friend, or the key has failed to work. We wish there was more we could do here.