Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
storage unit has broken light and holes in the wall
Business reply on Google
Thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Unstaffed office and malfunctioning gate access prevented move in.
Storage unit was broken into without notification or management response.
Gate keypad malfunction prevents customer access to storage unit
Monthly storage rental fees increased significantly within one year.
Business reply on Google
Shane, thank you for taking the time to reach out to us and share your concern, which we will forward to the team.
Elevators are broken preventing access to storage units for one week.
Storage unit was broken into and rental rates increased significantly.
business refused to provide a full refund for a cancelled reservation
Theft occurred due to faulty security systems and inadequate facility management.
Storage unit was broken into and personal property was stolen.
Storage unit was broken into and security is inadequate
Business reply on Google
Hi Christine, thanks for contacting us. On occasion, we get tied up helping other Public Storage customers and appreciate your understanding. Please feel free to call ahead to make sure someone is at the front desk.
Storage unit was broken into twice with no response from management.
The manager provided poor customer service and inaccurate pricing information.
Business reply on Google
Hi Irma, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
The staff are rude and lack necessary knowledge.
The business forces customers to purchase unnecessary insurance coverage.
The company implements excessive and frequent rental price increases.
frequent rent increases and lack of customer trash disposal facilities
Customer was trapped in the elevator for ninety minutes
Staff was rude and the facility locked the customer inside.