Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility maintenance issues including broken equipment and poor cleanliness.
Broken facility equipment, poor cleanliness, and safety concerns regarding unauthorized…
Storage unit was broken into and management refused to provide reimbursement.
Both elevators are broken preventing access to storage units.
Storage units were broken into and facility maintenance is poor.
Elevators are broken and access to stairs is restricted.
Business reply on Google
Keenen, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
inadequate security measures and lack of corporate accountability
Storage unit was robbed due to staff negligence and poor security
The storage facility has a pest infestation and unpleasant odors.
Unfriendly staff and unhelpful management regarding lost keys.
Multiple storage units were broken into at the facility.
Business reply on Google
Hi Noah, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
Gate system malfunction prevents customer access to storage units.
Business reply on Google
We’d love to help! Please visit publicstorage.com and click ‘Ask Us’ button on the lower right corner to connect with a Virtual Property Manager.
Automatic gate repeatedly damages customer vehicles parked on the premises.
The customer experienced rude and unprofessional behavior from a staff member.
Storage unit contents were auctioned after two months of missed payments.
Staff refused service five minutes before closing time.