Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Building access was restricted before the scheduled closing time.
Business reply on Google
Thank you for bringing this to our attention, Austin. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
Customer charged for extra month despite vacating unit on time
The business significantly increased the monthly storage rental rate.
Business reply on Google
Alex, thank you for taking the time to leave us feedback about your experience with us.
Storage unit remained broken and unsecured for five months
significant rent increases shortly after initial rental period
facility has cockroach infestation, rising rates, and unprofessional management.
customer locked inside facility due to non-functional gates and chained exits
customer unable to access storage units during move
Leaking pipe and water seepage damaged stored items in climate-controlled unit.
customer unable to access storage unit due to lack of staff
Multiple thefts of stored personal property reported at this location.
unexpected rent increases and property damage from mold
RV was broken into at the storage facility
Unexpected rent increases and unauthorized staff interference with customer reviews.
Elevators broken, customer trapped, and staff refused to provide access.
Unit was broken into and billing continued after contract termination
Poor management and unprofessional staff behavior at the storage facility.
Business reply on Google
Hi Joe. Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Broken access gate prevented entry and staff failed to follow up
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Staff member was rude and unprofessional during a phone call.
unauthorized collection charges and lack of management communication