Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
rental agreement terminated due to false accusations of living on-site
Customer trapped inside facility due to poor communication and support
customer unable to access storage unit due to unexpected billing dispute
Presence of roaches in the storage unit and homeless individuals nearby.
Customer was incorrectly charged after moving out and received poor communication.
The office staff does not answer phone calls from customers.
Poor communication, lack of responsiveness, and excessive rent increases.
Business reply on Google
Hi, thank you for your kind review; we are happy to pass along your comments to Nicole. Thank you so much again for your feedback. We hope you have a great day.
Significant monthly rate increases and high late fees charged.
Business reply on Google
Hello, we are sorry to hear that you had a negative experience with your storage unit.
Staff member exhibited unprofessional behavior and verbal harassment toward a customer.
Customer service quality declines significantly after the initial rental process.
Facility is frequently closed during posted operating hours
customer was charged twice for the second month of storage
misleading information regarding mandatory insurance and overpriced lock sales