Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer was incorrectly told to secure a unit already occupied
Customer service is unreachable and the facility is poorly maintained.
Facility has pest issues, poor climate control, and lack of equipment.
Unauthorized unit access, unexplained billing increases, and excessive insurance charges.
Rodent infestation and property damage in climate controlled storage unit.
The business canceled the customer's reservation without providing drive-up units.
Storage unit infested with rats and damaged by poor climate control.
Facility remains locked during posted operating hours
Business reply on Google
Thank you for bringing this to our attention. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
Storage unit infested with rats and feces damaging personal property.
storage facility has rodent infestation and foul odors
Mandatory insurance policy prevents customer from renting a storage unit.
Business reply on Google
Thank you for taking the time to comment. We will share this feedback and work to improve.
Storage unit was broken into and personal property was stolen.
Elevator is broken and staff are unresponsive to phone calls.
Business reply on Google
Hi, we’d love to help! Please visit publicstorage.com and click ‘Ask Us’ button on the lower right corner to connect with a Virtual Property Manager.
facility has broken elevator, leaking roof, and rodent infestation
Customer assigned occupied unit and experienced unprofessional staff communication.
Business reply on Google
Hi Morgan, thank you for taking the time to share your thoughts. We really appreciate it.
rat droppings found inside storage unit and stairwell
Rude staff, unresponsive communication, and unsanitary facility conditions.
Property manager refused to accept digital ID for unit access
Staff failed to honor a promised promotional storage rate.
Company refuses to prorate rent for a single extra day