Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff unavailable and unfair billing practices for partial month rental
Unhelpful staff, dirty facility, and lack of available moving carts.
Facility is unsafe, poorly maintained, and billing issues persist after move-out.
Facility is dirty with poor app connectivity and coerced review practices.
Significant monthly rent increases and lack of available moving carts.
Limited access hours, insufficient equipment, and excessive security code requirements.
Storage unit was broken into and items were stolen
Broken gate, missing equipment, and theft of stored items.
Business reply on Google
Hi Shenille, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit, but we will use this feedback to improve.
unauthorized lock change and lack of access to storage unit
Business reply on Google
Thank you for taking the time to share your feedback. We are disappointed to hear that you did not have a more positive experience with us here.
Storage unit was broken into and insurance claim was denied
Unit contained debris, missing lock, broken elevator, and unreachable staff.
Furniture stored in climate controlled unit was damaged by mold.
Employee refused to process payment due to lunch break
Business reply on Google
Hi Dee, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Broken elevators and unlit stairwells prevent access to storage unit.
Business reply on Google
Hi Danielle, we’d love to help! Please visit publicstorage.com and click ‘Ask Us’ button on the lower right corner to connect with a Virtual Property Manager.
Facility access issues prevented move-in and corporate refused a fee refund.
Business reply on Google
Hello Renee, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
Storage units were broken into and personal property was stolen.
Facility maintenance issues and failure to honor prorated billing agreement.
The business is closed during posted operating hours.
Business reply on Google
Thank you for taking the time to comment. We will share this feedback and work to improve.
Broken elevator and lack of communication regarding facility maintenance issues.
Auto-draft failures caused late fees and unexpected rent increases.