Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
facility failed to provide promised refund after unit was vacated
Facility has pest infestations and lacks promised climate control.
Business reply on Google
Thank you for bringing this to our attention. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
Pest infestation in storage unit and lack of management follow-up.
Office was unstaffed and unresponsive during posted business hours.
Rat infestation caused property damage and unauthorized rate increases occurred.
Company refused to issue a promised refund for a storage unit.
Storage unit burglarized with lack of management communication and security failure
Presence of mice in the storage unit remains unresolved by staff.
The business increased the monthly rent by thirty-five percent.
Gate is malfunctioning and staff are unresponsive to phone calls.
Business reply on Google
Thank you again for taking the time to let us know how we can improve.
unresponsive staff and unannounced rental price increases
Staff unavailable during posted office hours to process vacate notice.
Facility has pest infestations, broken doors, and unauthorized items in unit.
Business reply on Google
Hi Lyna, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
rodent infestation in storage unit caused damage to personal property
Business reply on Google
Hi Christopher, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Facility broke customer lock and auctioned items due to payment issues.
The front desk staff member was rude to the customer.
Office was unstaffed during business hours and carts were unavailable.
poor customer service provided by specific staff members
The business charged double the price quoted over the phone.
Customer was ignored by staff in favor of another client