Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
unresolved billing issues after unit cancellation and lack of staff contact
Business continues billing after unit cancellation and ignores contact attempts.
Unresponsive management and unexpected rent increases for a storage unit.
Unsanitary facility with security issues and refusal to provide a refund.
Property manager failed to attend appointment and was unreachable by phone.
Unit account closed and contents auctioned without customer knowledge or consent
staff unavailable at office and unresponsive customer service
The storage facility has an undisclosed cockroach infestation.
damaged storage unit and poor customer service response
Business reply on Google
Hi, here at Public Storage, we are always looking for ways to improve. We appreciate your input.
Poor property management and ineffective corporate customer service.
unresponsive staff and unexpected insurance charges added to reservation
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Staff member was observed yelling and cursing at a customer.
Manager threatened excessive cleaning fee for one box left in unit.
Manager was unprofessional and unit repairs were delayed while charging full rent.
Staff damaged customer property and provided inconsistent explanations.
New management removed trash facilities and employees are unfriendly.
inconsistent billing information and unexpected charges provided by staff
Staff are rude and the storage unit is overpriced.
Storage unit locked despite online payments being made
Staff unavailability and lockout issues compromise the security of stored belongings.