Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employee wearing inappropriate footwear while working on the property
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Staff refuses to provide support for a high-cost storage unit.
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services.
facility security breaches, broken gate, and excessive fee charges
Customer experienced discriminatory and rude treatment from the property manager.
unauthorized price increases and lack of accessible customer service staff
unit lacks electricity and staff are unhelpful regarding price increases
Business reply on Google
Thank you for taking the time to comment. We will share this feedback and work to improve.
Frequent price increases and poor customer service responsiveness
Unexpected rent increases and deceptive pricing practices by the company.
Business reply on Google
Hi Audiah, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Staff provided incorrect information and failed to unlock the storage unit.
Business reply on Google
Hello, Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Staff member avoided phone calls and provided poor customer service.
Business reply on Google
Hi Marcilio, it is discouraging to learn of your experience with us. Your feedback helps us improve.
Storage unit had pest infestation and incorrect billing charges
The facility lacks adequate security measures for customers and staff.
inconsistent information provided by customer service and property management
Presence of roaches in unit and unauthorized lock charge
Staff member provided poor service and pushed unnecessary product upsells.
Company refused to prorate rent after unit was vacated.
inaccurate pricing quotes and malfunctioning gate code and storage unit
Unit size misrepresented leading to bait and switch pricing tactics.