Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unauthorized charges made to customer debit card for another person's account
Gasoline fumes detected on the fourth floor of the storage facility.
Property manager is consistently absent during scheduled access hours
Business reply on Google
Here at Public Storage, we are always looking for ways to improve. We appreciate your input.
Auction unit contents were missing and staff refused a refund.
The company refused to honor the advertised online reservation price.
Personal property stolen from storage unit with suspected staff involvement.
Facility is filthy, unsafe, and staff provided poor customer service.
Customer denied access to rolling carts due to early office closure.
Business reply on Google
Jorge, thank you for taking the time to comment. We regret to hear that your experience with us was not a more positive one.
The facility is dirty with poor staff availability and high prices.
office is consistently unstaffed and customer service is unresponsive
frequent unannounced rent increases and poor customer service communication
restricted access hours prevent entry to storage unit
Unhelpful staff, flooded bathroom, and expired fire safety equipment.
Business reply on Google
Tara, thank you for taking the time to comment. We regret to hear that your experience with us was not a more positive one.
Facility experienced unit break-ins and has a pest infestation problem.
Theft of stored items and failure to notify the customer.
Lack of moving carts and trash facilities with increased rental rates.
Business reply on Google
Hi, we regret that you weren't satisfied with your experience and will forward this to the team.
frequent unauthorized rent increases and misleading promotional pricing
Customer belongings were stolen from the storage unit.
Business reply on Google
Hello, Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
The business raised rental prices without providing adequate customer notification.
Storage unit was broken into and personal property was stolen.