Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Business placed an unauthorized lock on unit and refuses to remove
business refused to refund rent after customer vacated unit on time
The storage unit app gate opener is consistently non-functional.
facility lighting remains unrepaired preventing safe access after dark
Business reply on Google
Hi Janet, it is discouraging to learn of your experience with us. Your feedback helps us improve.
uneven parking lot and narrow entrance hinder vehicle access
Business reply on Google
Hi Rick, your satisfaction is our top priority. Thanks for sharing your experience. We will share it with the team.
Unauthorized disclosure of another customer's personal and financial information
Mold and mildew damage destroyed stored property and insurance claim denied
Stored items were ruined by mold and insurance claims were denied
Stored items damaged by water and poor management response
facility failed to replace broken lights in storage unit for years
Facility closed without notice preventing access to stored personal property
Water damage to stored items and safety concerns regarding unauthorized residents.
The storage unit rental rate increases every six months.