Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to follow up regarding auctioned personal belongings.
Property manager is unresponsive to repeated contact attempts
Business reply on Google
Droskee, we appreciate your giving us the chance to improve by providing us with this feedback.
Customer reports theft of personal jewelry from storage unit
Staff are unresponsive, unprofessional, and property was allegedly stolen or tampered…
Storage unit burglarized with poor management response and lack of security
Customer cannot access storage unit due to unresolved lock issue
Business reply on Google
Hi Kristen, it is discouraging to learn of your experience with us. Your feedback helps us improve.
Company failed to refund money for an unissued lock
Unauthorized bank account charges and overbilling at the storage facility.
Business reply on Google
Hi, thanks for letting us know how we did. Have a wonderful day.
Staff unavailable to remove lock during posted business hours
Business reply on Google
Hi Shannice, it is discouraging to learn of your experience with us. Your feedback helps us improve.
Staff member was disrespectful and shouted at the customer over phone.
Business reply on Google
Hi Adrian. We regret that you weren't satisfied with your experience and will forward this to the team.
The manager displayed unprofessional and rude behavior toward the customer.
Customer charged for extra month despite following move-out instructions.
Management forced unnecessary lock purchase and blocked access to trigger fees.
Gate access code failed and staff was unavailable and rude
Staff member failed to provide clear explanations of services.
Unexpected price increases, full month billing, and pest infestation issues.
Staff member was unprofessional and the storage gate is broken.