Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer trapped inside facility due to gate failure and lack of support.
Frequent price increases and excessive late fees for storage unit rental.
Business reply on Google
It's disappointing for us to hear that your experience was anything less than great.
Unit lacked advertised climate control and had pest and accessibility issues.
Frequent rent increases and unfair dumpster usage fees charged to customers.
The business increased monthly storage fees without providing prior customer notification.
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Customer locked out of storage unit before payment deadline
Business reply on Google
Thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
facility has non-working lights and unresponsive customer service
Customer reports theft of RV from storage facility
Business reply on Google
Hi, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Frequent rent increases without improvements to facility access or amenities.
Staff member wrote a fake review using the customer's phone.
restricted access hours and refusal to provide a rental refund
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
broken exterior lighting creates safety concerns for customers at night
Defective lock and storage door caused access issues and financial loss.
Business reply on Google
Hello, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Property manager exhibited unprofessional behavior requiring district manager…
Poor facility maintenance including pests, trash, and safety hazards.
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Staff member drove cart unsafely causing customer to almost fall off
Theft occurred at the storage unit and management failed to respond.
Business charged unauthorized fee for lock after service cancellation
Storage unit contained black mold and required higher rent for replacement