Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer unable to access storage unit after resolving payment issue.
Facility is unsanitary, insecure, and staff are unprofessional.
Security concerns regarding unauthorized individuals living in storage units.
Business reply on Google
Henry, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Business refused to return personal property including ashes after storage abandonment.
Staff member forcibly took customer phone to post unauthorized review
Storage unit rental price increased by 320 percent over four years.
Staff were not present during posted hours of operation.
Business reply on Google
Hello, Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
unit remains locked despite payment and additional late fees charged
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Unreliable online portal and forced phone payment fees
Business reply on Google
Hi, we regret that you weren't satisfied with your experience and will forward this to the team.
facility has poor maintenance, hygiene issues, and unresponsive staff
The storage unit was broken into and items were stolen.
Staff are unavailable and do not respond to communication attempts.
Business reply on Google
Hi, it is discouraging to learn of your experience with us. Your feedback helps us improve.
inaccurate pricing information provided over the phone
Unprofessional staff and poor customer service experience.
The company increased rental prices after the initial quote.
Unauthorized lock removal and property damage from neighboring unit leakage.