Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
staff is consistently absent from the office during business hours
Business reply on Google
Jasmine, we're disappointed to hear of the negative experience you had at our location. We train for positive customer service and will work to address this with the team.
Frequent rent increases and poor maintenance of storage unit lighting.
unexpected fifty percent rent increase without prior notification
The facility has security failures, debris, and unauthorized occupants.
Front office frequently closed and lack of access to moving equipment.
Business reply on Google
Hi Tavon, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Customer trailer was stolen from the storage facility
lack of security leading to theft of stored items
Incorrect late rent notice led to unauthorized unit lien and lock
Unresolved billing disputes, poor facility security, and lack of onsite staff.
Inadequate security measures and lack of management response to vandalism.
facility is dirty and rent prices increased without justification
Business reply on Google
Hello, Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
The facility is dirty with abandoned furniture and unauthorized people present.
Manager denied access to unit and allowed unauthorized storage of stolen property.
Broken security gate, restricted dumpster access, and rude staff behavior.
Theft of stored property due to broken security gate and cameras.
Staff and management are rude and billing processes are intentionally difficult.
Facility has poor security, broken gates, and unauthorized individuals on site.
Customer charged for full month despite early move-out per staff advice.
The business failed to maintain accurate administrative paperwork.
facility has poor lighting and unauthorized individuals living on the premises