Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
gate access failed and office was unstaffed
Business reply on Google
Thank you for bringing this to our attention. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
Staff are unhelpful and unaccommodating regarding customer belongings.
Property damage and unexpected rate increases with poor customer service.
Business reply on Google
Antionetta, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
The storage facility does not provide twenty-four hour access.
Business reply on Google
Kayla, we're disappointed to hear of the negative experience you had at our location. We train for positive customer service and will work to address this with the team.
Rat infestation caused significant damage to stored personal belongings.
insufficient equipment and restrictive exit times with high late fees
Business reply on Google
Kimberly - Thank you for taking the time to share your feedback. We are disappointed to hear that you did not have a more positive experience with us here.
Operating hours are inconvenient for customers with standard work schedules.
Business reply on Google
Hi, thank you for taking the time to reach out to us and share your concern, which we will forward to the team.
staff is unavailable and customer service is unreachable by phone
Business reply on Google
Hi Marcella, we’d love to help! Please visit publicstorage.com and click ‘Ask Us’ button on the lower right corner to connect with a Virtual Property Manager.
Staff unavailable and unresponsive to customer needing access to storage unit
Facility gate access hours are too restrictive for customers.
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
unexplained fees and lack of property protection or reimbursement
The storage unit is infested with cockroaches.
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Staff member displayed poor customer service skills.
Business reply on Google
Hi, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Unexpected rent increases and high late fees in storage contract
Gate code malfunction and lack of after-hours support
Business reply on Google
Hi Geralda, we're disappointed to hear of the negative experience you had at our location. We train for positive customer service and will work to address this with the team.
Customer reports theft of personal property from storage unit
excessive fees and aggressive lien and auction policies for late payments
Frequent rent increases and aggressive unit auction policies.
The business increased the monthly storage rental fee.