Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Leaking roof and broken elevators remain unrepaired by management.
Business reply on Google
Thank you for bringing this to our attention. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
Customer trailer was broken into at the storage facility.
customer service is unresponsive and incorrect items cannot be returned
Facility has broken elevators, missing carts, and drug paraphernalia on site.
Unhelpful staff and lack of power access for moving belongings.
frequent and significant rental rate increases
Vehicle broken into and occupied while stored in secured lot.
Customer charged for full month despite moving out early
Business reply on Google
Hello Elayne, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
The elevator is frequently broken preventing access to the storage unit.
Business reply on Google
Hello Machell, thank you for the positive feedback. And thank you for choosing Public Storage.
Unauthorized lock charges and unresponsiveness regarding refund requests and rate…
Facility placed a lien and cut lock due to late payment.
The storage facility has a cockroach infestation.
The storage facility gate is frequently broken and requires constant repairs.
Customer reports theft of stored belongings by facility staff
hidden fees and non-refundable rental policies
The facility operating hours are too restrictive for customer access.
malfunctioning storage units and unexpected price increase upon arrival
The company increased rental rates and staff displayed unprofessional attitudes.
The storage facility had a pest infestation.