Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent billing information and poor customer service communication regarding…
insecure facility access and lack of on-site staff availability
The storage facility is infested with rats.
customer charged extra after being moved to a different storage unit
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve.
Unresolved billing issues and lack of staff availability at storage facility.
unauthorized charges for vehicle storage and unused rental time
Business reply on Google
Thanks for contacting us. On occasion, we get tied up helping other Public Storage customers and appreciate your understanding. Please feel free to call ahead to make sure someone is at the front desk as hours may be subject to change. You can also visit publicstorage.com and click ‘Ask Us’ button on the lower right corner to connect with a Virtual Property Manager.
Facility is dirty and lacks lighting in storage units
Unstaffed office and unsecured access gate pose security risks.
Business reply on Google
Sarida, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
storage unit is infested with mice damaging personal property
Business reply on Google
We regret that you weren't satisfied with your experience and will forward this to the team.
Storage unit is infested with rats damaging personal property
customer unable to access storage unit due to lack of assistance
Business reply on Google
Hi, thank you for taking the time to comment. We will share this feedback and work to improve.
unstaffed office, broken lighting, and theft of stored property
Staff are accused of breaking into units and stealing customer property.
Customer service is unreachable and does not return calls.
Staff is frequently absent during posted business hours.
Towing company towed customer vehicle despite proper sticker placement.
The business continues charging fees after the service was terminated.
Reserved storage space could not accommodate the customer's RV
The business increased the monthly storage fee after the initial quote.
alleged staff involvement in storage unit break-ins and theft