Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Company overcharged rent and failed to provide promised lock refund
Broken unit door, damaged ceiling, and unprofessional staff interaction.
Business reply on Google
Hello Jackie, thank you for the positive feedback. And thank you for choosing Public Storage.
unexplained miscellaneous fees and restricted access to stored belongings
Business reply on Google
Hi Melissa. Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you providing this information so we can improve upon our services.
facility allegedly steals property by replacing customer door locks
Property stolen due to broken security gate and lack of cameras.
unauthorized charges and refusal to acknowledge unit vacancy
Staff failed to process cancellation resulting in continued unauthorized billing
The facility entrance is narrow and the fencing is inadequate.
Facility has staff issues, water leaks, and security concerns.
Storage unit experienced flooding and rodent infestation issues.
Limited payment options and excessive online transaction fees
storage unit lock cut prematurely and office hours are unreliable
inconsistent billing and unauthorized access to the storage unit
The facility is poorly maintained with broken gates and unprofessional staff.
Management and staff are perceived as unprofessional and dictatorial.