Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business sold the customer's stored belongings without authorization.
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Unexpected significant monthly rent increases for storage units
excessive rent increases and poor facility cleanliness
Staff closed the facility shortly before the customer arrived.
Business reply on Google
Here at Public Storage, we strive for excellence and are disappointed to hear that you received anything less.
Facility security compromised by open gates and lack of staff oversight.
Storage unit insulation fell and damaged stored personal belongings.
Unjustified lock removal and excessive rent increases at storage facility.
Business reply on Google
Hi James. Thank you again for taking the time to let us know how we can improve.
Storage unit was broken into and management failed to notify customers.
Facility debris is damaging stored personal property.
Customer billed for storage unit after vacating the premises.
unexpected fees and scheduling issues during the move-in process
The business frequently increases storage rental fees.
Customer charged for extra month despite vacating unit on time
The business increased storage rental fees by forty percent within two years.
Storage unit was burglarized due to staff misinformation regarding door security
The business auctioned off and discarded personal belongings without authorization.