Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Theft of stored goods suspected to be an inside job.
Business reply on Google
Hi Emma, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Customer reports theft of stored belongings and lack of company accountability
facility charges for unit access and continues billing after move out
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve.
Facility has broken gates, missing carts, and frequent unexpected rent increases.
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there. Take care!
misleading rental pricing and unexpected late fees charged
Business reply on Google
Hi Delaney, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Facility cuts locks and charges fees while denying unit access
Business reply on Google
Hi Cody, thank you for taking the time to share your feedback. We are disappointed to hear that you did not have a more positive experience with us here.
Storage units are dirty and mechanical equipment is poorly maintained.
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve.
Facility access was restricted due to broken equipment and missing keys.
frequent unit break-ins due to lack of security cameras
Inconsistent billing practices and misleading information regarding unit availability…
customer was denied a refund and received poor communication from management
unresponsive phone support and mandatory additional fees for locks and insurance
Storage unit leak damaged property and insurance coverage was insufficient
Air conditioning was not repaired as promised by management
Reservation was cancelled by the business without prior notice.
Manager forced customer to purchase an unnecessary lock