Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
frequent and excessive monthly rental rate increases
Business reply on Google
Thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Office staff is consistently unavailable during posted business hours.
Unauthorized access due to tampered security latch and broken gate
Facility charged for an extra month after losing the unit key.
Customer charged for storage unit after completing move out process.
Poor facility layout and lack of ramps hinder unit accessibility.
The storage facility is dirty with bugs and unprofessional staff.
Storage unit broken into due to lack of facility security
The storage facility office has a strong odor of marijuana.
Monthly rental rate increased by one hundred dollars.
Business reply on Google
Hi, thank you for taking the time to leave us feedback about your experience with us. We regret to hear that you had this experience with us and will work to improve.
Staff failed to hold a reserved parking spot as promised.
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
facility maintenance issues and unexpected rent increases with no proration
Staff member was rude and unprofessional to the customer.
Items stolen from storage unit due to inadequate security surveillance