Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Elevator malfunction prevented unit access and staff were unresponsive.
Storage unit was broken into and personal property was stolen.
unauthorized rate increases and theft due to facility negligence
Storage facility auctioned belongings prematurely and staff engaged in theft
Facility access issues and security breach with no staff support available.
Elevators were broken and the company refused to refund admin fees.
customer charged twice due to technical error and refused fee waiver
The storage unit was broken into and items were stolen.
Business reply on Google
Hi Alison, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Corporate repeatedly increases monthly storage unit rental rates
Poor customer service and lack of climate control damaged stored items.
Unexpected rent increase and inefficient gate access procedures.
unexpected rent increase and late fees without prior billing notification