Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility equipment is broken and customer service is unavailable.
Business reply on Google
Thank you for bringing this to our attention, Dawson. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
Storage unit broken into twice with theft and rent increases
Misleading promotional pricing and poor reservation system management
storage unit security failure and misleading lock policy
unauthorized individuals trespassing on premises due to lack of security
Storage facility terminated lease and disposed of customer property without notice.
Unit flooded causing extensive mold damage and pest infestation
Lack of security leading to theft of stored property
Storage units are being broken into due to lack of security.
Facility closed early due to property damage preventing unit access
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Storage unit suffered water damage and pest infestation
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
The facility gate is broken, limiting access to the storage unit.
Business reply on Google
Hi Rubi, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
The front gate is broken and security is compromised.
Business reply on Google
Hi Kyle, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Staff member was rude and hung up on the customer.
Property flooding caused damage and management is unresponsive to compensation requests.
business refused to refund deposit after ownership change
Business reply on Google
Hi Govnor, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
unpredictable monthly rent increases imposed by corporate management
Staff are unresponsive and unprofessional regarding customer service issues.
Storage unit was broken into and facility security is inadequate.
Facility access hours were reduced without adequate customer notification.