Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
High monthly costs, mandatory lock purchase, and compromised security gate access.
Business reply on Google
Hi Billie, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit but will use this feedback to improve.
Unreliable office availability and inconsistent service requirements
facility has water damage, rodent infestation, and unresponsive customer service
Staff member repeatedly harasses customer regarding motorcycle usage on premises.
The storage facility is infested with rats.
storage unit rental rates increased significantly without prior notice
Customer locked out of unit with no emergency assistance provided
Facility prohibits trash disposal and increased rental rates significantly.
Business reply on Google
Hi Winter, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Broken gate access restricts customer entry to storage unit
Business reply on Google
Hi Steven, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Gate access system and mobile app are frequently malfunctioning.
Business reply on Google
Thanks for contacting us. On occasion, we get tied up helping other Public Storage customers and appreciate your understanding. Please feel free to call ahead to make sure someone is at the front desk.
Broken security gate and unresponsive management regarding refund requests
Company does not pro-rate final month of storage rental
Business reply on Google
Hi Michael, thank you for taking the time to share your feedback. We are disappointed to hear that you did not have a more positive experience with us here.
Storage unit rental rates increased by twenty-five percent in one year.
Business reply on Google
Hello Ed, Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
The business does not offer discounts for veterans or first responders.
Staff members allegedly colluded to steal personal belongings from the storage unit.
Staff refused to allow phone charging during a power outage
Staff member was rude and restricted pedestrian access through the office.
Facility had roaches, unauthorized lock placement, and inaccurate unit size listings.