Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Elevators were non-functional preventing access to stored items.
All personal belongings were stolen from the rented storage unit.
Broken elevators and lack of staff prevent access to storage unit.
Business reply on Google
Selene - Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Staff member was rude and refused to assist with unit rental.
Significant rent increase without prior notification or customer support access
Business reply on Google
Thank you for taking the time to comment. We will share this feedback and work to improve.
Facility has rodent infestation and unreliable elevator security issues.
rat infestation caused damage to stored personal property
Storage unit burglarized and rented despite known maintenance issues.
Storage unit infested with rats and unsanitary conditions
Facility is dirty with trash and lacks onsite staff presence.
Business reply on Google
Hi, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Stored items destroyed by rodent infestation and lack of pest control.
Business reply on Google
Shelby, thank you for taking the time to reach out to us and share your concern, which we will forward to the team.
Facility has pest issues and non-functional equipment preventing unit access.
Business reply on Google
We are disappointed to learn of your experience here but will take this opportunity to improve.
Pest infestation and lack of staff availability caused significant property damage.
inaccessible storage unit due to lock issues and facility maintenance problems
rat infestation caused property damage and billing disputes
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Facility has pest infestations, security breaches, and unsanitary conditions.
Dead mouse found in storage unit with no staff available
Facility has rodent infestation and unauthorized charges after move out.
Actual facility access hours do not match the advertised online hours.
Storage unit contents auctioned and items stolen by third party