Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member abruptly ended a phone call without answering questions.
Unauthorized gate code change led to theft of stored items
Business reply on Google
We apologize for falling short of your expectations. Please feel free to contact us at (214) 275-5510 to discuss your concerns further.
The storage unit was broken into without customer notification.
Business reply on Google
Thanks for the review, Sarah. Our team is always working to improve your experience. If you'd like to give us more details please call (214) 275-5510.
The business significantly increased rental rates shortly after move-in.
Business reply on Google
Thank you for sharing your concerns. We strive to provide fair pricing for all our customers and we apologize if you feel that your rent increase was not justified. We appreciate your feedback and will take it into consideration for future improvements.
Multiple storage units were broken into by unauthorized individuals.
Business reply on Google
Hi Kimberly, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (214) 275-5510?
The customer's storage unit was broken into and items were stolen.
Business reply on Google
Thank you for sharing your feedback with our team, Luis. We're sorry you had a negative experience. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Storage units are being broken into and alarms are non-functional.
Business reply on Google
Hi Erika. We're sorry to hear about your experience and would love to speak with you about this in more detail. Can you give us a call at (214) 275-5510?
frequent and significant rent increases beyond initial price guarantees
Business reply on Google
Hi D&D. Thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We are sorry that you are unhappy with your experience. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
The business failed to honor their word regarding the rental agreement.
Staff displayed unprofessional behavior and refused to provide management contact…