Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Storage unit was burglarized and management failed to notify the customer.
Customer is wrongfully locked out of storage unit with no support.
incorrect billing, missing promotional credits, and poor facility maintenance
Long-term customer charged significantly higher rates than new customers.
Frequent rent increases without facility improvements
Frequent rent increases and excessive fees for dumpster use.
Facility maintenance issues caused property damage and pest infestation.
Staff member was rude and refused to accommodate customer needs.
Business reply on Google
We regret that you weren't satisfied with your experience and will forward this to the team.
Stored furniture was damaged and insurance claim process is unresponsive
Climate control failure caused damage to stored personal property.
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you providing this information so we can improve upon our services.
Storage unit lacks climate control and has unpleasant odors.
Manager is never in the office and equipment is unavailable.
Broken security, unauthorized access, and failure of climate control systems.
unhelpful staff and broken facility access gate
Rodent infestation at storage facility damaged stored personal property.
Rodent infestation caused significant damage to stored personal property.
Staff is consistently absent during posted business hours.
The storage facility has a severe rat infestation damaging customer property.