Between really bad and never again.total experiences
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Most reported issues
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Experiences
Hidden fees, poor facility maintenance, and unexpected rent increases.
Customer trapped inside facility due to malfunctioning exit gate
Inconsistent information and difficulty reaching staff for reservation setup
Company failed to honor promised rate and reimbursement for lock.
Customer service failed to assist with lost key and ignored messages.
Poor facility maintenance and difficult customer service regarding unit rental and…
Employee solicited fake reviews to manipulate store ratings
Moving carts are unavailable to customers after office hours.
Facility does not provide refunds for unused prepaid rental days.
Unfair late fees applied due to internal system recording errors
The company charges for a full month regardless of usage duration.
Office is frequently unstaffed during posted business hours.
The business charges unexpected and deceptive fees to customers.
Staff removed customer lock without permission and forced new lock purchase.
Staff was absent during business hours and unprofessional during follow-up call.
Company refused to provide a full refund for unused storage unit.
lack of available moving carts and poor customer service
mandatory purchase of expensive locks and insurance