Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Loyal customers are charged significantly higher rates than new renters.
Business reply on Google
We are disappointed to learn of your experience here but will take this opportunity to improve.
insufficient number of carts causes long wait times
Business reply on Google
Here at Public Storage, we strive for excellence and are disappointed to hear that you received anything less.
Multiple storage units were broken into due to lack of security.
Staff failed to show unit leading to customer renting wrong space
excessive and frequent rental rate increases
The office is consistently closed during scheduled business hours.
Business reply on Google
Hi Aisha, we’d love to help! Please visit publicstorage.com and click ‘Ask Us’ button on the lower right corner to connect with a Virtual Property Manager.
The monthly rental rates increased significantly and became unaffordable.
Business reply on Google
Hi Jean, we appreciate your honest feedback, as we are always looking for ways to improve.
Storage unit was burglarized with suspected employee involvement
Storage unit was broken into and rent was repeatedly increased
Management cut lock and customer property went missing
Annual rental rate increases and mandatory insurance requirements.
Business reply on Google
Hi, thank you so much for your feedback. We hope you have a great day.
Employee refused to allow customer to charge phone in lobby.
Business reply on Google
Thank you for taking the time to comment. We will share this feedback and work to improve.
Storage unit was broken into due to inadequate facility security.
Storage unit contents were sold without customer notification or consent
staff unavailability prevents customers from retrieving held identification documents
Unfriendly staff and presence of drug paraphernalia on the premises.
Unexpected twenty percent increase in monthly storage unit rental fees.
Customer charged for an extra month due to uncommunicated policy change