Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The storage unit was filthy and management is unresponsive to complaints.
Storage unit was dirty and showed signs of attempted break-in.
Reserved unit was unavailable and kiosk service was unhelpful
Storage unit account erroneously closed leading to threatened auction of property
The business significantly increased the monthly storage rental fee.
Significant monthly rent increases make the storage unit unaffordable.
frequent and unaffordable rent increases for storage unit
Online vacate notice was ignored resulting in unauthorized charges.
inaccurate unit sizing and unexpected additional billing charges
Business reply on Google
Hi, we sincerely appreciate your taking the time to share your experience. Thank you.
The storage unit rental price doubled after move-in.
Business reply on Google
Hi Lee, we appreciate your giving us the chance to improve by providing us with this feedback.
unclear reservation policy and unprofessional staff communication
staff is consistently unavailable and unresponsive to customer needs
Business reply on Google
Thank you for taking the time to comment. We will share this feedback and work to improve.
The location manager is rude to customers.
The business repeatedly increases monthly storage rental fees.
Business seized and disposed of stored property after late rent payment.
The staff lacks personality and human compassion.
Strong odors from neighboring units have contaminated stored personal belongings.