Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The storage unit was infested with ants upon arrival.
Staff is consistently absent during posted business hours.
Business reply on Google
Thank you for bringing this to our attention. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
Storage unit had pests and poor staff availability.
The storage unit was rented in poor, dirty condition.
Storage unit door remains damaged after a break-in attempt
Business reply on Google
Hi Berry, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here. Take care!
The second floor of the storage facility lacks lighting.
Business reply on Google
We appreciate your business and will share your thoughts with the team.
Staff member was rude and delayed customer exit from the facility.
Water leak damaged stored items and staff provided poor assistance
Broken glass on door caused injury to customer
customer denied gate access and charged fees for unused storage unit
Climate control failure caused damage to stored personal items.
Stored items were damaged by rodent waste and mold growth.
Staff member exhibited a rude and unprofessional attitude.
Facility operating hours are too restrictive for late-shift workers.
Building maintenance is needed and storage rental fees increase annually