Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The monthly storage unit rental rate increased by fifty percent.
Business reply on Google
We are disappointed to learn of your experience here but will take this opportunity to improve.
The facility has inconvenient access hours for customers.
Business reply on Google
Here at Public Storage, we strive for excellence, and are disappointed to hear that you received anything less.
Limited access hours, broken equipment, and unhelpful staff at storage facility.
unresponsive staff and broken facility access systems
inaccessible facility and lack of customer support
Limited access hours, unexpected rent increases, and malfunctioning gate app.
limited facility access hours and lack of customer service availability
Staff member was rude and defensive when asked about security concerns.
Staff was unhelpful and facility lacked necessary moving equipment
Business reply on Google
We regret to hear that you had this experience with us and will work to improve.
Customer locked inside facility due to poor communication regarding closing procedures.
frequent rent increases and poor customer service
Unexpected storage unit rent increase and poor customer service experience.
Significant annual rent increases for existing customers compared to new rates.
Business reply on Google
Thank you for taking the time to comment. We will share this feedback and work to improve.
Staff provided incorrect information regarding equipment availability and rental policies.
Storage unit security breach remains unrepaired for over a month.
frequent and unexpected rent increases for storage unit
Business reply on Google
Hi, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Storage unit was broken into due to inadequate security and lock failure.
Customer denied access to storage unit due to unannounced lock changes
Unexpected rate increases and refusal to waive late payment fees.
Multiple storage units were burglarized due to lack of security cameras.