Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
excessive late fees and billing discrepancies for storage unit rental
Facility lacks climate control, has broken access, and poor customer service.
Business reply on Google
We regret that you weren't satisfied with your experience and will forward this to the team.
Staff are unavailable and unresponsive to customer inquiries.
Business reply on Google
Thanks for contacting us. On occasion, we get tied up helping other Public Storage customers and appreciate your understanding. Please feel free to call ahead to make sure someone is at the front desk as hours may be subject to change. You can also visit publicstorage.com and click ‘Ask Us’ button on the lower right corner to connect with a Virtual Property Manager.
storage unit infested with rats and cockroaches
The storage unit facility has a bug and termite infestation problem.
Business reply on Google
Hi Elanie, falling short of meeting your expectations is not to the standards we strive to achieve. Thank you providing this information so we can improve upon our services. We will forward this to the team.
Broken storage unit locks and lack of staff communication prevent access.
Storage unit was broken into without notification from management.
Staff member was rude and unprofessional during a phone call.
Staff failed to assist with a stuck lock and ignored communication.
Staff missed appointment, locks were broken, and prices were significantly increased.
The office staff member was unprofessional and rude.
Climate control unit is broken and damaging stored items
The storage unit has a persistent mold and mildew odor.
Climate control unit is non-functional despite continued higher billing charges.