Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager is consistently absent and unreachable during business hours.
Business reply on Google
Thank you for bringing this to our attention. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
Employee was unhelpful and redirected customer to another contact unnecessarily.
Facility has broken security, poor maintenance, and unresponsive management.
Unexpected price increases, poor facility cleanliness, and unprofessional staff.
Business reply on Google
Thank you for bringing this to our attention, Fernando. Please email [email protected] or call 866-687-5396 with the details mentioned here and your account number so we can look into this.
Storage facility sold customer property despite attempts to pay outstanding balance.
unresponsive staff and significant rent increases for storage unit
Storage facility auctioned unit containing sensitive legal documents and personal items.
Poor communication regarding access codes and pest infestation in storage unit.
Frequent and unjustified rent increases for a storage unit.
Management is frequently unavailable and unresponsive to phone calls.
Storage unit was broken into due to suspected internal theft.
Business reply on Google
Hi Antonio, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there. Take care!
Lack of security cameras leading to repeated storage unit break-ins.
Business continues charging for a storage unit after account cancellation.
constant price increases for long-term storage unit rental
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve.
Auto-pay processing errors lead to incorrect late fee threats.
Business reply on Google
Hi Kelly, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Long wait times, poor staff service, and unfair refund policies.
advertised price was lower than actual fees and unit size inaccurate
Multiple storage units were burglarized due to inadequate facility security.
Lack of climate control caused mold damage to stored property.
Unsanitary storage units and unauthorized double billing charges.