Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Front desk staff member was unprofessional and rude to the customer.
Business reply on Google
Here at Public Storage, we are always looking for ways to improve. We appreciate your input.
Unexpected rent increase and presence of rodent droppings in storage unit.
Business reply on Google
We regret to hear that you are displeased with your recent experience with us.
storage facility is infested with rats damaging stored personal belongings
Storage unit is infested with rats and staff are unresponsive
Storage unit suffered water damage and rodent infestation
Storage unit dimensions were smaller than advertised with no refund offered.
Business reply on Google
Tony, falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services.
Incorrect billing information led to an erroneous collections notice.
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there. Take care!
Storage unit broken into and personal property allegedly stolen by staff
The building has a foul odor and malfunctioning alarm system.
staff refused to credit small change to the customer account
Business reply on Google
Hi Corinne, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you for taking the time to comment. We will share this feedback and work to improve.
Staff are frequently absent and phone payment fees are excessive.
Business reply on Google
Hi Hector, it is disappointing for us to hear that your experience was anything less than great. Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Staff member was rude and unhelpful regarding gate access and payments.
Business reply on Google
Hi Jennifer. Thank you for taking the time to comment. We will share this feedback and work to improve.
facility gates locked earlier than contract hours causing access delays
Storage facility gate is frequently broken and office staff are unreachable
Customer was unable to identify the facility manager.
The business provides poor customer service and lacks flexibility.
Employee observed yelling at and acting unprofessionally toward a customer.
Leaking ceiling caused water damage and mildew on stored furniture.
Frequent rent increases led to the auction of stored personal belongings.
Stored furniture was damaged by mold and rodent infestation.