Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The business repeatedly increases rental rates for long-term customers.
Business reply on Google
Your feedback is important to us. We take your feedback seriously and would like to address your concerns. Please feel free to reach out to us at (317) 353-6365 to discuss this further.
Staff failed to notify customer of unit cancellation before their arrival.
Business reply on Google
We value your input. Please contact us at (317) 353-6365 to discuss this matter further.
Facility has security issues, pest infestations, and poor management.
Business reply on Google
Hello Aly, thank you for your feedback. It is thanks to customers like you that we can strive to improve our service and customer experience. If you have any further issues with our service, please reach out to us directly to let us know. Sincerely, SecurCare Self Storage
Customer belongings were stolen from a storage unit by staff.
Business reply on Google
We understand your frustration regarding the theft from your unit. This situation is unacceptable and we take security seriously. Please contact us at (317) 353-6365 immediately.
Staff provided dirty units and failed to process a requested refund.
Business reply on Google
We apologize for any inconvenience caused during your visit. Please contact us at (317) 353-6365 to address this matter. Thank you for bringing this to our attention.
Storage units are frequently broken into with poor management response.
Business reply on Google
Please excuse any inconvenience. We take your feedback seriously. Thank you for taking the time to provide feedback.
Storage unit lock was cut and facility lacks adequate security measures
Business reply on Google
We're concerned to hear about your experience. Please contact us at (317) 342-5557 to address this issue promptly.
Storage facility experiences frequent break-ins and fails to secure customer property.
Business reply on Google
We apologize for any inconvenience you may have experienced, Tyler. Our team takes security very seriously and continuously works to improve it. If you have any specific concerns or would like to discuss this further, please contact us at [email protected].
Difficulty retrieving stored belongings from the facility
Facility is poorly maintained with security and access issues.
Business reply on Google
We're sorry to hear about your negative experience, we appreciate your feedback, Lakenya. Don't hesitate to reach out to us at (317) 353-6365 or [email protected] if you have additional details regarding your experience. We would love the chance to resolve any issues.
Storage unit doors are insecure and have been broken into.
Business reply on Google
Hello Jeanette, we are sorry to hear that your sister suffered a break-in while renting with us. While we always work to ensure that all units and facilities are secured, there is always more work to b done. We appreciate your feedback, as it helps to focus our efforts. If there is more you would like to let us know, please reach out to your local property manager. Sincerely, The SecurCare Team
The storage facility grounds are dirty and contain trash.
Business reply on Google
Thank you for taking time to provide feedback, Sweetz. If you would like to discuss your concerns further, please email [email protected] and provide your preferred contact information so that a member of our management team may reach out to you.
Items missing from storage unit and unauthorized access to property
Business reply on Google
We would like the opportunity to address your concerns. Please reach out to us directly at (317) 353-6365 when you have a chance. Thank you, and we look forward to hearing from you. *Alison
Storage unit broken into twice with no police report filed
Business reply on Google
Hi Kweli. We’re sorry to hear about your unit being broken into. We’re also sad to hear you’ve had a negative experience with us. In order for us to follow up on your case, please call at 877-640-8133 to provide additional details such as the date of incidence and your rental information. Thank you. *Alison
Storage unit infested with rodents and mold causing property damage
Business reply on Google
Darlisa, Every effort is made to keep the property clean and free of all pests. A professional pest control company services this property on a monthly basis. We make every effort to make sure food and other items that attract pests are not stored on the property by our tenants. However, there are times when unwanted pests do get onto the property. We are always willing to give our tenants the option to transfer to a different unit on the property whenever possible. Please reach out to us at (317) 353-9411 at your earliest convenience and we will do our best to resolve this with you. Kellyn
Unauthorized lock placed on customer storage unit preventing access
Business reply on Google
William, I apologize for any inconvenience that may have been caused during this situation. Thank you for taking the time to leave us an honest review. I will be passing this message along to my leadership team and will get back to you as soon as possible with some information. Thank you again. Kellyn
Mice feces found on stored items with no staff assistance
Business refused payment arrangements resulting in loss of stored property.
Business reply on Google
Landra, I apologize for any inconvenience that may have been caused during this situation. Thank you for taking the time to leave us an honest review. I will be passing this message along to my leadership team and will get back to you as soon as possible with some information. Thank you again. Kellyn
Monthly storage fees increased multiple times over two years.
Business reply on Google
Olivia0211, We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Kellyn
customer service agents are unavailable to answer incoming phone calls