Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Existing customer charged higher rent than advertised new customer rates
Business reply on Google
Thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
excessive price increases and poor communication regarding late fees
unauthorized insurance charges and misleading unit assignment policies
The business repeatedly and drastically increased monthly storage rental fees.
The facility failed to honor the reserved storage unit.
Business reply on Google
Hi Ashley, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit but will use this feedback to improve.
Pricing bait and switch, website failure, and poor customer service.
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Facility is poorly maintained with trash and debris in hallways.
Business reply on Google
Melissa, thank you for taking the time to comment. We will share this feedback and work to improve.
Facility has poor management, rodent infestations, and excessive price increases.
Customer service representative was unprofessional and refused to honor promotional…
Staff member was rude and refused to provide information on units.
Business reply on Google
Hi Elijah, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
price increased after reservation and online registration system failed
Business reply on Google
Chuck, it is disappointing for us to hear that your experience was anything less than great.
Facility maintenance issues and security concerns remain unresolved despite multiple…
Business refused to provide a refund for unused rental time
Difficulties with autopayment system and poor customer service from staff member.
customer was misled about total move-in costs over the phone