Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
excessive fee increases and unexplained charges on storage unit account
Customer locked out of unit after paying for the full month
Customer vehicle was stolen from the rented storage lot.
Unexpected and frequent rate increases for existing storage unit customers.
Company refuses to prorate rent for partial month usage
Business reply on Google
Thomas, it is discouraging to learn of your experience with us. Your feedback helps us improve.
Facility lacks climate control, has pest issues, and poor customer service.
No staff present at the office during business hours
Business reply on Google
Hello, Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Facility closed unexpectedly and staff provided poor customer service
Company charges full month rent without pro-rating for partial move-out.
Company removed customer lock and allegedly stole personal property from unit.
Staff accidentally cut the customer's lock without prior notification.
High prices, limited access, and unreliable, rude office staff.
Items missing from storage unit and company refused to cover losses.
Limited access hours and poor customer service from staff.
Customer locked out of storage unit despite paying all outstanding fees.
Incorrect late fees charged and unresponsive management regarding billing issues.
The storage facility has pest infestations and unresponsive management.