Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
manager failed to respond to payment attempts resulting in potential property loss
The staff member was extremely rude to the customer.
Manager was unavailable for scheduled storage unit pickup resulting in suspension
Office was unstaffed during business hours causing wasted time
Business reply on Google
We appreciate your feedback. Thank you for your comments.
customer was overcharged and cannot reach staff to resolve the issue
Unexpected rate increases and refusal to prorate final month of storage.
unexpected fees and restricted access to storage unit
The staff provided poor customer service and failed to answer calls.
Business reply on Google
Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services.
Hostile staff and technical failure caused customers to be locked in.
Staff provided incorrect access information and were unprofessional during customer…
Customer charged for storage unit after move out date.
Elevator outage prevented access to stored belongings for four days.
Business reply on Google
Hi John, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Unhelpful and belligerent staff failed to assist with unit reservation changes.
Business reply on Google
Hello, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Reduced gate access hours and increased storage rental prices
The business increased the monthly rental rate by fifty percent.
The facility is locked during posted business hours.
Staff was absent during scheduled appointment and facility lacked security fencing.
Staff member displayed unprofessional behavior and poor customer service.
Unexpected rent increase without prior notification to the customer.
unauthorized individuals are residing within the storage facility premises